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Lake Health Boosts Patient Satisfaction, Clinical Outcomes Using Toyota Efficiency Principles

CONCORD TOWNSHIP, Ohio, February 20, 2013 - Patients arriving at the Emergency Department at Lake Health's West Medical Center in Willoughby are noticing a big change: no more checking in at a reception desk. Instead, patients are now greeted by a registered nurse who ushers them into an evaluation room to assess their condition and gather health and insurance information in private.

This more streamlined, customer service-focused approach to care is just one of the many changes Lake Health has implemented as a result of a new process improvement program known as Lean. Traditionally used in manufacturing, "Lean" refers to an operational strategy developed at Toyota, which focuses on eliminating waste while increasing value-added work. In a health care setting, this translates to more efficient processes that enhance patient satisfaction, employee engagement and, ultimately, clinical outcomes.

Hospitals across the country, most notably Virginia Mason and Mayo Clinic, have used Lean principles successfully to improve patient outcomes and increase revenue despite a weak economy and sweeping health care reform. For Lake Health, Lean is enabling the independently operated hospital system to further bolster its financial performance and autonomy.

"Independent, not-for-profit health systems like Lake Health are uniquely positioned to redefine health care for patients and their families," explained Cynthia Moore-Hardy, president and CEO of Lake Health. "Lean is enabling us to more closely examine every aspect of the patient experience in order to improve operational efficiency and effectiveness across the continuum of care. The result is health care that is a quantum leap beyond customer service."

Read more: Lake Health Boosts Patient Satisfaction, Clinical Outcomes Using Toyota Efficiency Principles

Lake Health Wins 2012 Bronze Healthy Ohioans Healthy Worksite Award

On January 29 the Office of Healthy Ohio awarded Lake Health with the Bronze Healthy Ohioans-Healthy Worksite Award.  More than 86 companies, cities and townships applied for the 2012 award which recognizes Ohio employers that demonstrate a commitment to employee health through comprehensive worksite health promotion and wellness programs. Thirty-five Ohio businesses were recognized.

Lake Health was recognized for its wellness fitness programs for team members, including Yoga, Pilates, Zumba and Meditation, and continuing their employee wellness program, which is a comprehensive wellness program that includes awareness, identification and recruitment of team members, peer wellness coaching, and creating a healthier workplace environment.  Through this program, team members are encouraged to complete a health risk assessment with biometric screenings and participate in wellness coaching to develop wellness goals.  Wellness coaching takes place over a six-month period with weekly and then monthly contact with a wellness coach. 

Other wellness activities offered through the Lake Health Wellness Institute include a five-month corporate challenge; personal health profiles; medical nutrition therapy; the Weight 4 Life anytime weight management program; stress management program, outpatient services including acupuncture, Reiki, and massage therapy; and annual employee health fairs.

Read more: Lake Health Wins 2012 Bronze Healthy Ohioans Healthy Worksite Award

Jonathan Sharpe, DPM, and John Hagopian, MD, Named 2012 Lake Health Physicians of the Year

Jonathan Sharpe, DPM, a Lake Health board-certified podiatrist, and John Hagopian, MD, a board-certified anesthesiologist, were named Physicians of the Year for 2012 by Lake Health team members. Dr. Sharpe earned the honor at TriPoint Medical Center; Dr. Hagopian at West Medical Center.

Dr. Sharpe earned his podiatric medicine degree from the Ohio College of Podiatric Medicine and completed his residencies at the Cleveland Clinic and Kaiser Permanente in Cleveland. His special medical interests include revisional and reconstructive foot and ankle surgery, trauma and sports medicine. Dr. Sharpe joined Lake Health's medical staff in 2007.

Dr. Hagopian earned his medical degree from the Medical College of Ohio in Toledo and completed his residency at Northwestern University in Chicago and his fellowship at the University of Michigan Hospitals. Dr. Hagopian has been a member of Lake Health's medical staff for ten years and previously served as chair of the Department of Anesthesiology.

Lake Health to Offer Next Session of B.E. S.T.R.O.N.G.® in February

Nationally recognized weight management program promotes healthy lifestyles among overweight children and their families

CONCORD TOWNSHIP, Ohio, January 10, 2013-Childhood obesity has reached epidemic levels; roughly one in six U.S. children are obese. In Lake County, 28 percent of children are obese or overweight. With lack of exercise and poor diet as the primary culprits, it's crucial for kids to consume fewer calories, be more active and make healthier food choices.

To improve the health and wellness of children in the community, Lake Health is offering B.E. S.T.R.O.N.G.? (formerly KidShape)-a family-centered weight management program for children ages 6 – 14. The eight-week program, which works in concert with the child's health care specialist, emphasizes nutrition, fun activities to get kids moving, and small group classes designed to support families as they make healthy lifestyle changes.

The next session of B.E. S.T.R.O.N.G. will start on Thursday, February 21, 5:30 – 7 p.m., at the Mentor Civic Center, 8600 Munson Road, Mentor. Children must have a body mass index at or above the 85th percentile to enroll, and a physician referral is required. The program is open to all families regardless of insurance coverage. A $45 registration fee is required per family and is refunded upon completion. For more information and to register, call the Lake Health Wellness Institute at 440-375-8735.

Overweight kids, defined by a body mass index at or above the 85th percentile for children of the same age and sex, are at risk for developing high blood pressure, high cholesterol, and type 2 diabetes. There are also psychological effects: Overweight children are more prone to low self-esteem, negative body image, depression and anxiety.

Read more: Lake Health to Offer Next Session of B.E. S.T.R.O.N.G.® in February

Lake Health Puts Temporary Restrictions on Visitors in Effort to Keep Flu from Spreading

Concord Twp., OH, January 7, 2013 – In an effort to stem the spread of the seasonal flu, Lake Health has begun limiting visitors to West Medical Center and TriPoint Medical Center. Although Lake Health will make exceptions in some circumstances, the following temporary restrictions have been put in place immediately:

  • Visitors must be 19 years of age or older; visitation will be limited to two healthy visitors per patient.
  • Adults who exhibit any flu-like symptoms or have been diagnosed with the flu within the past seven days are asked not to visit.
  • All visitors will be asked to wash their hands before and after a patient visit using soap and water or the alcohol-based hand sanitizer located in each patient room.

For more information on the seasonal flu, please visit the Lake County General Health District website at www.lcghd.org or the Center for Disease Control’s website at www.cdc.gov/flu.

 

Lake Health Locations

TriPoint Medical Center Willowick Campus
West Medical Center Tyler Urgent Care Center
Mentor Campus Chardon Campus
Madison Campus Madison Emergency Department
Painesville Quick Care Center Clinic at Middlefield
Clinic at Madison Willoughby Physical Therapy
Lyndhurst Diagnostics Mentor Physical Therapy
Mentor Diagnostics Willoughby Hills Diagnostics
   

Contact Information

TriPoint 440-375-8100 Customer Satisfaction 877-953-6265
West 440-953-9600 Social Work 440-953-6195
Best of Health 800-454-9800 Safety Hotline 440-602-6428
Billing/Patient 440-953-6012 Gift Shops 440-953-6166
Foundation 440-354-1900 Human Resources 440-354-1981
Centralized Scheduling 866-652-5253