The Lake Health Physician Services Department provides a variety of practice management support programs and services to the physician practices that refer their patients to Lake Health. The services are intended to assist a practice with becoming a best practice operation in a cost effective and efficient manner. Newsletters and e-mail blasts are used to keep practices abreast of hot topics and operations issues.
Consulting - Human resources, account receivable management, patient satisfaction, marketing, supply inventory management and budgeting and planning are operations topics that can be addressed. Forms, policies and other resource materials are available.
Training - Educational programs focused on practice operations are offered to physicians and their staff on a regular basis at reasonable fees. The programs are held at a Lake Health location or the Moreland Mansion at Lakeland Community College. Programs are $25 for 2 1/2 hours of education. When appropriate, AAPC credit is offered.
Management Support - The Eastside Physician Office Manager’s Council meets quarterly offering networking and support to practice managers. An agenda is published prior to the meeting and a round table discussion encourages sharing best practices and resolving operational issues shared by one another.
The e-CW User Group meets monthly providing updates to the system, support for meaningful use attestation and sharing best practices and resolving operational issues shared by one another.
Staffing - A repository of resumes is kept on file for medical secretaries, medical assistants and billers/coders to be with practices looking for staff. Open positions can be announced through an e-mail blast and the Pulse newsletter.
CVs and resumes of physicians, nurse practitioners and physician assistants may also be available through our physician recruiter.
Time Share Space - Time share spaces managed by Lake Health are housed in our Madison, Chardon and Willowick Campuses and the TriPoint Physician Pavilion. These spaces may be leased in 4 hour blocks of time to broaden the reach of your practice. The lease includes the use of phones, copiers, fax and wireless access.
A list of time share spaces offered in other locations is also available upon request. These spaces are not managed by Lake Health so pricing and availability information is not maintained.
Susan Kruger 440-354-1996 is available to assist your practice with operational issues. Contact may also be made by e-mail at
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