Lake Health senior leadership recently honored the Radiology Department at TriPoint Medical Center, the Physical Therapy Department at the Madison Campus and the Above and Beyond… And Then Some award recipients.

The Radiology Department was awarded with the RITSI (Respect, Integrity, Teamwork, Stewardship, and Innovation) award.  The RITSI award is given quarterly to the department who best exemplifies the RITSI values which are part of the Mission, Vision, and Values of Lake Health.

The Hearty Cup was awarded to the Physical Therapy Department at the Madison Campus.  The Hearty Cup is given quarterly to a department with great patient satisfaction scores.   The Madison Campus Physical Therapy Department’s 95.4 score overall (100-point scale) equates to a 99th percentile ranking versus the Press Ganey All-Facility Database of comparison hospitals. Press Ganey, a leading health care measurement consulting group, establishes benchmarks for patient satisfaction, with a database of over 950 hospitals across the country.

Lake Health Team Members Chuck Rasch, Pharmacy; Latasha Crenshaw, Building Services; and Midge Triplett, Center for Comprehensive Rehab, were recognized as part of the system’s Above and Beyond… And Then Some award program.  The Above and Beyond program encourages exceptional patient satisfaction whereby patients, volunteers, or fellow team members can nominate team members for witnessing an above and beyond moment.  The Above and Beyond… And Then Some awards are given monthly to those who have received more than one Above and Beyond submission.